FAQ

Every site is different, so every quote is written after a free survey. As a guide, monitored home alarms start from a small monthly fee plus installation, guarding is priced per hour with volume discounts, and camera systems are fixed-price by design. The quote lists every line — no hidden extras, ever.

No. Monitoring plans run month to month after an initial three-month term, and guarding can be booked for a single night or a single event. We keep clients with service, not paperwork — that is why most stay for years.

Our control room answers alarm signals in under a minute on average. Verified break-ins get an immediate patrol dispatch and a police call with video evidence attached, which is why our dispatches are prioritised.

Every officer holds a current security licence, passes an enhanced background check, completes first-aid training and works a supervised probation. Close-protection officers carry additional accredited qualifications.

Usually yes. Most mainstream panels and IP cameras can be reprogrammed to our monitoring centre without replacing hardware. We test everything during the survey and tell you honestly what can stay and what should go.

That is most of what we do. The control room, patrols and emergency line run 24/7 including holidays. Installations can be scheduled evenings or weekends to avoid disrupting your business.

Footage records on your local recorder and, with our cloud service, mirrors to encrypted vaults you control. We never view your cameras without permission except to verify an alarm you asked us to monitor — and every viewing is logged.

Emergency guarding can deploy within hours. Standard installations typically survey within 48 hours and complete within one to two weeks. Close-protection details need 24 hours minimum for route planning.